We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
Damaged or Defective Items are eligible for a refund.
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date. We apologize for your less than perfect experience.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first. Returns without prior advise from our customer service team will not be valid for a refund.
Refunds for returns are eligible only by receiving valid tracking number by any carrier from customer and after being inspected in our return warehouse on the given timeframe. Otherwise, it won't subjected to be refunded.
If 30 days have gone by since your purchase, unfortunately you are no longer eligible for a refund or exchange.
If you made a quantity mistake in your order, we will be happy to work with you to correct the quantity of items ordered, or to remove bonus offers that were mistakenly added after the initial purchase. However, if your order has been shipped already, unfortunately we can take responsibility for that.
Purchase that was given as a gift and the receiver did not accept the item, isn't eligible for a refund.
Artes Designs is also not responsible for a customers’ failure to respond to a carriers’ pickup instructions. Undeliverable orders will either be Returned to Sender or destroyed by the ground carrier and will NOT be replaced nor refunded.
Artes Designs is not responsible for invalid/wrong shipping addresses, we will ship to the address you provide on your order. We will be happy to change the shipping address if the order hasn't been shipped yet.
Please note: When a purchase is received as a gift, the receiver cannot claim refund/exchange, only the buyer may process the request.
How Refunds Are Issued?
All store credit, refunds, and/or exchanges that are due will be issued within 1 to 5 business days after the return is approved.
Refunds will be automatically issued to the same credit card or method of payment that was used during the original purchase. Unless you choose other available option.
Please contact our support team for detailed instructions regarding the return address.
The returned product must not be used, in a new condition, and should be sent to us in its original packaging.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
If you prefer, we can provide a Gift Card for the value of your exchanges item, which you can use to purchase the new item you would like.
If you still have additional questions about returning the item, feel free to contact us at email@example.com, or by our Contact Us Form.