At Artes Designs, we prioritize customer satisfaction and strive to provide high-quality products and a seamless shopping experience. We understand that sometimes items may not meet your expectations, you might need to cancel an order, or you may receive a defective product. We are committed to making it right. Our refund, return, cancellation, and replacement policies are designed to ensure your satisfaction and give you peace of mind when shopping with us.
- If you wish to cancel your order, please email us at firstname.lastname@example.org within 24 hours from the time the order was placed.
- Beyond 24 hours, orders will be considered final and ready to be shipped to your doorstep.
- All items can be returned within 30 days of delivery, free of charge.
- Items must be in their original condition, unused, and in their original packaging, with tags attached.
To initiate a return, simply follow the steps below:
- Contact our customer support team at email@example.com or through our Contact Us Form. Please provide your order number, the item you wish to return, and the reason for the return.
- Our customer support team will provide you with detailed instructions, including the return shipping address.
- Pack the item securely in its original packaging, and ship it back to our warehouse.
- Once we receive and inspect the returned item, your refund will be processed.
Defective Products and Inaccurate Orders:
If you receive a defective product or an order that is not accurate, please contact our customer support team within 30 days of delivery. We will arrange for a free replacement to be sent to you, and we will cover all shipping costs associated with the replacement process.
To report a defective product or an inaccurate order, follow the steps below:
- Contact our customer support team at firstname.lastname@example.org or through our Contact Us Form. Please provide your order number and a description of the issue.
- Our customer support team will provide you with detailed instructions for returning the defective or inaccurate item and receiving your replacement.
- Refunds will be issued within 1 to 5 business days after the return is approved.
- Refunds will be automatically credited to the original payment method used during the purchase.
- We cover all return shipping costs, so you won't incur any fees or restocking charges.
- If you received an item as a gift and would like to return it, please contact the original purchaser to initiate the return process.
We hope that this policy provides you with the peace of mind to shop with confidence at Artes Designs. If you have any questions or concerns about our refund, return, cancellation, and replacement policies, please don't hesitate to contact our support team at email@example.com or through our Contact Us Form. We're here to help!