Refund Policy

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

Damaged or Defective Items are eligible for a refund.
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date. We apologize for your less than perfect experience.

We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first. Returns without prior advise from our customer service team will not be valid for a refund.

Refunds for returns are eligible only by receiving valid tracking number by any carrier from customer and after being inspected in our return warehouse on the given timeframe. Otherwise, it won't subjected to be refunded.

If 30 days have gone by since your purchase, unfortunately you are no longer eligible for a refund or exchange.

If you made a quantity mistake in your order, we will be happy to work with you to correct the quantity of items ordered, or to remove bonus offers that were mistakenly added after the initial purchase. However, if your order has been shipped already, unfortunately we can take responsibility for that.

Purchase that was given as a gift and the receiver did not accept the item, isn't eligible for a refund.

Artes Designs is also not responsible for a customers’ failure to respond to a carriers’ pickup instructions. Undeliverable orders will either be Returned to Sender or destroyed by the ground carrier and will NOT be replaced nor refunded.

Artes Designs is not responsible for invalid/wrong shipping addresses, we will ship to the address you provide on your order. We will be happy to change the shipping address if the order hasn't been shipped yet.

Please note: When a purchase is received as a gift, the receiver cannot claim refund/exchange, only the buyer may process the request.

How Refunds Are Issued?

All store credit, refunds, and/or exchanges that are due will be issued within 1 to 5 business days after the return is approved.

Refunds will be automatically issued to the same credit card or method of payment that was used during the original purchase. Unless you choose other available option.

Please contact our support team for detailed instructions regarding the return address.

The returned product must not be used, in a new condition, and should be sent to us in its original packaging.

Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.

If you prefer, we can provide a Gift Card for the value of your exchanges item,  which you can use to purchase the new item you would like.

If you still have additional questions about returning the item, feel free to contact us at, or by our Contact Us Form.

Based on 5408 reviews

The product description is great.
Much more beautiful live, well made, wonderful fabric.

Perfect Pillow Covers!!!!

The pillow covers fit perfectly! They arrived on time. Packaged individually. There was nothing wrong with the zipper or the print pattern on the pillow cases. And they have definitely revived my living room couches. I plan to purchase more from Artes!

I like the pillowcase very much, it is well sewn, soft, the fabric is similar to plush on the back.

A well-packaged packaging

Great pillowcases, very soft. Came very quickly.

So pretty!

This pillow cover is the perfect throw for my entryway bench setup! It's beautiful and so far I've had no issues with the zipper or anything. Great price too!

Beautiful cushion cover. Well finished, the quality of embroidery is noticeable.

Very pretty bed throw blanket👌😍

Really really good cushion covers! Colours are exactly what I hoped for, quality is amazing.

Very beautiful as decoration, me goods the genuine books too expensive, and therefor the it only rum is, full in order.

Beautifulll very stylish


Great purchase

Excellent buy. Good quality. As advertised. Quick shipping. We love this.

It's great, the quality is good, the material is soft, the tactile is very nice.

A pleasant color , it is pleasant for tactile, hidden lightning, the size is slightly different 450*450, but this is not important at all. Recommend

The quality is good, there is no smell, everything is like the picture, I am satisfied with the purchase)

Nice pillowcase! Very neatly sewn, the inside is perfect. Recommend!

I’m pleased with the product! Highly recommended!

Looks better when I expected. Nice colour very soft

They are beautiful and with a great velvet touch from behind

A little synthetic touch, but nice pillowcase, sewn fine. Recommend!

Lovely, just like in description

Books look very nice! Perfect decoration

Arrived in advance, carefully packaged, easy to assemble. Beautiful and design

amazing🥰🙏beautiful & good quality