We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 60 days of delivery in the original condition and packaging.
Damaged or Defective Items are eligible for a refund.
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 60 days of the delivery date. We apologize for your less than perfect experience.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first. Returns without prior advise from our customer service team will not be valid for a refund.
Refunds for returns are eligible only by receiving valid tracking number by any carrier from customer and after being inspected in our return warehouse on the given timeframe. Otherwise, it won't subjected to be refunded.
If 60 days have gone by since your purchase, unfortunately you are no longer eligible for a refund or exchange.
We do not accept returns based of "Change of Mind"
If you made a quantity mistake in your order, we will be happy to work with you to correct the quantity of items ordered, or to remove bonus offers that were mistakenly added after the initial purchase. However, if your order has been shipped already, unfortunately we can take responsibility for that.
If you mistakenly ordered the wrong product or part (for example, you ordered a product with EU plug type but you actually needed a US plug), we cannot exchange it for you. If you have discovered our fault, please take pictures of the defected, or wrong product sent to you and attach them to the initial email with an explanation.
Purchase that was given as a gift and the receiver did not accept the item, isn't eligible for a refund.
Artes is also not responsible for a customers’ failure to respond to a carriers’ pickup instructions. Undeliverable orders will either be Returned to Sender or destroyed by the ground carrier and will NOT be replaced nor refunded.
Artes is not responsible for invalid/wrong shipping addresses, we will ship to the address you provide on your order. We will be happy to change the shipping address if the order hasn't been shipped yet.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please note: When a purchase is received as a gift, the receiver cannot claim refund/exchange, only the buyer may process the request.
How Refunds Are Issued?
All store credit, refunds, and/or exchanges that are due will be issued within 1 to 5 business days after the return is approved.
All returns are subject to a 20% restocking fee
Refunds will be automatically issued to the same credit card or method of payment that was used during the original purchase. Unless you choose other available option.
Please do not send your purchase back to the manufacturer. Contact our support team for detailed instructions.
The returned product must not be used, in a new condition, and should be sent to us in its original packaging.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
Shipping costs, restocking fees, discounts, or coupons will not be refunded.
If you prefer, we can provide a Gift Card for the value of your exchanges item, minus a 20% restocking fee which you can use to purchase the new item you would like.