Shipping Policy
At Artes we strive to process all orders as quickly as possible in order to prevent customers from waiting any longer than necessary to receive their products. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
We ship our products from several different warehouses outside of the US. We always try to shorten the shipping times, sometimes it means we'll send the packages from different warehouses around the world which means that if you order several different products, they might arrive separately and on a different day.
Where Is My Tracking Number?
You will get the tracking number directly to your email about 1-3 business days after purchase with a direct tracking link.
Shipping & Handling
Our handling time usually takes about 1-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.
Shipping Times IN AUS
Orders processed will take 3-11 ( 6 day usually) business days to arrive, however, in some cases, it may take longer, and up to 3 weeks.
Shipping Times For International Orders
For international orders, it can take between 3-13 business days for your product to arrive, depending on where you live, however, in some cases, it may take longer, and up to 3 weeks.
Shipping Times During Holidays
Please note that during the busy holiday shopping season throughout November and December, some orders may take a little longer to get to you. Thanks in advance for your patience!
Shipping Delays Because Of COVID-19
Due to new procedures and safety policies as a result of Covid 19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping carriers that we use have also implemented new and rigorous safety procedures and experiencing shipping delays because of overload. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff. Please allow some extra time for your order to arrive.
Do You Still Have A Question?
Your happiness is our top priority. If for any reason you need help with your purchase, don’t hesitate and email us immediately with your questions, concerns regarding shipping times, order tracking, or delivery.
Email: support@artesdesigns.com
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144-42 JEWEL AVE
Flushing NY 11367, USA
Support@artesdesigns.com
PureScales LLC
+1 347-482-0623
