Shipping Policy

At Artes we strive to process all orders as quickly as possible in order to prevent customers from waiting any longer than necessary to receive their products. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

We ship our products from several different warehouses outside of the US. We always try to shorten the shipping times, sometimes it means we'll send the packages from different warehouses around the world which means that if you order several different products, they might arrive separately and on a different day. 

Where Is My Tracking Number?
You will get the tracking number directly to your email about 1-3 business days after purchase with a direct tracking link.

Shipping & Handling
Our handling time usually takes about 1-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world. 

Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.

Shipping Times IN AUS
Orders processed will take 3-11 ( 6 day usually) business days to arrive, however, in some cases, it may take longer, and up to 3 weeks.

Shipping Times For International Orders
For international orders, it can take between 3-13 business days for your product to arrive, depending on where you live, however, in some cases, it may take longer, and up to 3 weeks.

Shipping Times During Holidays
Please note that during the busy holiday shopping season throughout November and December, some orders may take a little longer to get to you. Thanks in advance for your patience!

Shipping Delays Because Of COVID-19
Due to new procedures and safety policies as a result of Covid 19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping carriers that we use have also implemented new and rigorous safety procedures and experiencing shipping delays because of overload. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff. Please allow some extra time for your order to arrive.

Do You Still Have A Question?
Your happiness is our top priority. If for any reason you need help with your purchase, don’t hesitate and email us immediately with your questions, concerns regarding shipping times, order tracking, or delivery.

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144-42 JEWEL AVE
Flushing NY 11367, USA
PureScales LLC
+1 347-482-0623


Based on 5789 reviews

as described, would love to recommend to my friends

Perfect! Beautiful and works very well <3

Nice pillowcase! Very neatly sewn, the inside is perfect. Recommend!

I’m pleased with the product! Highly recommended!

I am very satisfied. It is pretty and easy to buy more.

The parcel came very quickly. The quality is excellent, live look even more beautiful. Thank you very much and good luck.

This came in so fast! I'm in love with this light. It came with power and I blinded myself when I pulled it out it cuz the touch button is so sensitive (love it tbh) it's so minimalistic and perfect, can't wait to mount it.

Beautiful! Good quality!

Product as described and It’s worth purchasing. Led is very bright with 3 different lighting

Beautiful I highly recommend


This was my first order with Artes and I'm always nervous when I don't have a personal recommendation. The customer service was outstanding and I absolutely love these throw cushions. They are exactly as shown and are made with high quality materials so I couldn't be more pleased.

Beautiful twigs! Really liked, thank you!

The product is satisfied, it looks very elegant. I think it will last a long time. I recommend the store. thanks.

'Doho' Eucalyptus Flowers are best!

perfect, the quality is good for your money! It came pretty quickly.

I highly recommend these pillowcases quality is just a bomb. The thread is very soft and dense looks much better than in the photo. Very happy with the purchase

I combined them with some willow leaves and a vase. Absolutely beautiful! I recommend !

I’m super impressed with the high quality of this product, it’s thickness and authenticity. Love it!

Candle holders look very nice, the order is satisfied. Fast shipping.

Soft and beautiful! It looks exactly like in the pictures.